Answers to the Most Common Questions

1. EXPRESS LIMITED WARRANTY: Seller warrants that new or replacement parts installed or sold by Seller, as well as the on-site installation and repair labor performed by Seller, will be free from defects in material and workmanship for a period of ninety (90) days from the original date of service. Seller’s sole obligation under this express warranty is limited to, at Seller’s sole option: (a) repairing or replacing the defective part, and (b) re-performing or correcting the defective labor without charge to the customer for the corrective labor.

​2. MOBILE SERVICE SCOPE AND LIMITATIONS:

​Primary Coverage: This warranty covers the replacement or repair of the qualifying defective part and the direct labor required to reinstall or correct it.

​Service Area & Travel Fees: Warranty work must be performed by Seller within Seller’s standard, designated mobile service area. While the corrective labor and covered parts are provided at no charge, Seller reserves the right to charge standard travel fees, mileage surcharges, or mobile dispatch fees for return trips, unless otherwise waived in writing.

​Site Conditions: Warranty service requires safe, legal, and suitable physical site access (e.g., adequate clearance, stable ground, compliant campground rules, and safe weather conditions). If the site is inaccessible or unsafe, the customer must relocate the vehicle to an accessible location at the customer's expense.

​Exclusions: The customer remains fully responsible for any third-party towing charges, campground or storage fees, unrelated diagnostics, or secondary repairs. Any alteration, tampering, misuse, environmental damage (including weather or animal infestation), or repair work performed by another party without Seller’s prior written authorization voids this warranty.

​3. CONSPICUOUS TN-UCC WARRANTY DISCLAIMER:

EXCEPT FOR THE EXPRESS 90-DAY PARTS AND LABOR WARRANTY STATED ABOVE, SELLER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED UNDER TENNESSEE LAW, SELLER EXPLICITLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OF WORKMANLIKE SERVICE. AFTER THE EXPIRATION OF THE 90-DAY PERIOD, ALL PARTS AND MOBILE SERVICES ARE PROVIDED ENTIRELY "AS IS" AND "WITH ALL FAULTS."

​4. EXCLUSION OF CONSEQUENTIAL DAMAGES: Seller shall not be liable for any incidental, special, or consequential damages, including but not limited to loss of RV use, campground or site rental fees, temporary lodging, travel expenses, lost wages or business revenue, food spoilage, or damage to other property or vehicle components arising out of any defective part or mobile workmanship.